We're Here to Help

Get In Touch

Reach out to our clinical or support team with any questions about your treatment, side effects, or our services.

Email Us
hello@prescriptly.uk
For general enquiries, treatment questions, or feedback. We check our inbox regularly.
Call Us
01234 567 890
Mon–Fri: 9am–6pm
Sat: 10am–2pm
Response Time
Within 24 Hours
We aim to respond to all enquiries quickly. Urgent clinical matters are always prioritised.
Complaints

How to Raise a Concern

We are committed to providing an excellent service. If you are unhappy with any aspect of our care, we want to hear from you so we can put things right.

1

Contact Us Directly

Email us at hello@prescriptly.uk or call 01234 567 890. Please provide as much detail as possible about your concern so our clinical team can investigate thoroughly.

2

Investigation

We will acknowledge your complaint within 2 working days. You will be assigned a dedicated point of contact who will keep you updated throughout the process. We aim to fully resolve all complaints within 20 working days.

3

Escalation

If you remain dissatisfied with our response, you have the right to escalate your complaint to the General Pharmaceutical Council (GPhC) regarding our independent prescribers.