Delivery Information
All medications are dispensed by our GPhC-registered partner UK pharmacy and shipped using fully tracked delivery services.
Packaging
We understand the need for privacy. All orders are dispatched in completely plain, unbranded packaging. There are no logos, branding, or indication of the contents on the outside of the box.
Dispatch Times
- Orders approved by our clinical team before 2:00 PM (Monday-Friday) are typically dispatched the same day.
- Orders approved after 2:00 PM or on weekends/bank holidays will be dispatched the next working day.
- Please note: Dispatch is dependent on clinical approval. If our prescribers need more information from you, this may delay your order.
Delivery Tracking
- We exclusively use a tracked next-day delivery service. Delivery fees are £3.99 for ambient items and £9.99 for cold-chain medications.
- A tracking link will be provided via email and in your Patient Portal once your order has been dispatched.
- Delivery times may vary slightly depending on courier network capacity and your location within the UK.
Returns Policy
Distance Selling Notice
Prescriptly operates as a digital healthcare clinic. Please note that prescribed medicines are exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations. Once medicines have been dispatched by our partner pharmacy, they cannot be returned for safety reasons. This is a strict legal requirement to protect patient safety.
Due to the nature of prescription medications and UK pharmacy regulations, our partner pharmacy cannot accept returns of any dispensed medications, even if they are unopened.
Once a prescription medication has left the dispensing pharmacy, it cannot be reused or resold, as we can no longer guarantee the safe storage and integrity of the product.
This is in accordance with the regulations set out by the General Pharmaceutical Council (GPhC) to ensure patient safety.
Damaged or Incorrect Items
If your order arrives damaged, or if you believe you have received the incorrect medication, please contact our support team immediately with your order number and photos of the item. We will investigate and arrange a replacement if there has been an error on our part.
Order Cancellations
- Before Approval: You can cancel your consultation and order for a full refund at any point before our clinical team has approved your prescription and dispensed the medication.
- After Approval: Once a prescription has been issued and the medication dispensed, the order is finalised and cannot be cancelled or refunded.
Contact Us
If you have any questions about your delivery or our returns policy, please Contact Us.